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Frequently asked questions
Clear answers before you take the first step.
Straightforward answers to the questions that come up when you look after a home from afar. Search by keyword or filter by topic.
19 questions found
Owners
Care, supervision and management options for your property.
You pay only for the working days and call-outs that are actually carried out. Every activity is logged with its date, a description and its cost, so you always know what has been done and when. There is no fixed fee, so it works well if your needs change from month to month.
Compare the service modelsIt combines an agreed regular fee, covering the routine management we define together, with additional call-outs, which are counted separately and always itemised. Exactly what the fee covers is set out in writing in your proposal.
See how mixed management worksThat's what the third model is for: a personalised quote. If your property, or the way you use it, has particular needs, we design the service from scratch and present it to you in writing, with the scope and terms clearly defined.
Ask for a personalised quoteIt depends on your property, its location, the services you need and the model you choose. That's why we don't publish fixed rates: once we know your case, we send you a personalised written proposal, with no obligation.
Request a quoteYes. Visits and jobs are documented with the date, a description and photos. How often you receive reports, and in what format, is agreed with you in the proposal. You can see an example with fictitious data in our demo.
See the sample reportYes. We coordinate maintenance, repairs and work by professionals and suppliers as agreed with you. If a job goes beyond what was planned, we check with you first and, afterwards, tell you what has been done.
We take care of it: we assess the situation, bring in the right professional and keep you informed at every step, with photos when they help explain things. How we respond to an emergency, and which decisions we can take without consulting you, is set out in advance in your proposal.
Tell us exactly what you need, even if it's just one service. We assess every case and, if it fits what we do, prepare a tailored proposal with only what you're interested in.
Tell us what you needKey management is one of the services we can coordinate, along with check-ins and check-outs where relevant. How the keys are kept and who can access the home is set out in writing in your proposal.
We can publish and manage its listings, prepare the home before each arrival, coordinate cleaning between stays and handle check-ins and check-outs where applicable, always as agreed. For the legal and tax side of letting, we point you towards our partner firm.
See management servicesYes, if it's included in your contract. We publish and manage your home's listings on Booking, Airbnb and the main platforms, and coordinate the property between stays. Each platform applies its own terms. For a holiday rental home, the listing must show its Registro General Turístico number where the regulations require it, so we will need it before publishing. We do not guarantee occupancy or income levels.
See listing management
Tax and admin
Support coordinated with our partner tax and legal advisory firm.
We can help you organise it in coordination with our partner tax and legal advisory firm. Every situation is different, so each case is assessed individually and you are told what applies to you. We don't promise savings or outcomes: we offer clear, professional support.
Ask about my caseThe advice is provided by a professional tax and legal advisory firm we work with. We coordinate and support you throughout, so the operational and administrative sides of your property move forward together.
We can help you with the paperwork and administrative procedures relating to your property, coordinating with our partner firm when a professional is needed. The exact scope is assessed according to your case.
The requirements depend on the location, the type of property and your circumstances. Through our partner firm you can get information on what applies to your specific case before making any decisions.
See tax and admin advice
General
Areas, languages, personal data and first steps.
We work in Gran Canaria. The specific areas are confirmed in each proposal, depending on where your property is.
The website and its forms are available in Spanish, Italian, English, German and Norwegian, so you can read everything and send us your request in whichever language suits you best. In our reply we will let you know which language we can assist you in.
We use the data you send us to reply to your request and, if you ask for one, to prepare a proposal. Before sending any form you can read the privacy information, and you can exercise your rights of access, rectification and erasure, among others, at any time. The privacy policy explains who processes your data, for what purpose and for how long.
Read the privacy policyNo. Asking for information or a proposal comes with no obligation. We only start work once you've read the written proposal and accepted it.
Shall we talk?
Every case is different. Tell us about yours.
We reply with a clear proposal in writing.
