Terms of use

• Find out about our services for property owners in Gran Canaria.
• Send us an enquiry or a request for a personalised proposal.
• Explore examples and demos, such as the owner tracking dashboard, which use fictitious data and are labelled as such.

When you send us a form, you are asking us to look into your situation. That request:

• Is not a booking or an order, and does not oblige you to contract anything.
• Does not oblige us to provide the service or guarantee its availability.
• Costs you nothing.

We will review your request and reply using the contact method you give us. If we need more information to assess it, such as seeing the property, we will raise this with you before preparing the proposal.

If your request fits what we can offer, we will send you a written proposal setting out the services included, their scope, the price including applicable taxes, the payment and cancellation terms and how long the proposal remains valid.

The proposal is for information only and is not binding on either party until it is accepted in writing. Prices are only given in individual proposals, because they depend on each property.

Management, supervision, cleaning, maintenance, incident coordination and other services for property owners are governed by the contract we sign with each owner. That contract defines, among other things, the scope of the services, how often visits take place, key holding, the information you will receive and the fees.

The descriptions on the site are general; the scope of each service is set out in the contract, without prejudice to the legal enforceability of offers and advertising.

Tax and administrative management is provided in coordination with our partner tax and legal advisory firm. Its terms, including fees and each party's responsibilities, are agreed in writing before work begins. We do not promise tax savings or specific results.

If we agree to it in writing, we can prepare, publish and manage listings for your home on Booking, Airbnb and other rental platforms. This service is governed by the contract we sign with you, which will state, among other things, the platforms used, on whose behalf and from which account each listing is managed, who operates the property as a tourist rental and each party's responsibilities.

With regard to those platforms:

• They are independent third-party services. Their names are trademarks of their respective owners, and naming them does not imply any association, sponsorship or endorsement on their part.
• They apply their own terms, fees and policies, including to bookings, payments and cancellations made through them.
• We do not control how they operate, and they may change, restrict or remove a listing under their own rules.

We do not guarantee any specific level of occupancy, bookings or income. This website, for its part, still does not allow you to book or pay.

• To provide truthful, up-to-date information, either your own or that of people who have authorised you to share it.
• Not to use the forms to send advertising, unlawful content or automated messages.
• To let us know if any information relevant to your request changes.

We are responsible for the services you contract in accordance with the signed agreement and the applicable regulations. As regards use of the website, the provisions of the Legal notice apply.

Nothing in these terms limits the rights you have under consumer and user protection legislation.

Sending a form does not create any contract, so there is nothing to withdraw from at that point.

If you are a consumer and you contract a service exclusively at a distance, you will generally have 14 calendar days to withdraw without giving a reason, subject to the exceptions provided for in consumer legislation, such as services already fully performed at your request. The contract or proposal will tell you, before you contract, whether this right exists and how to exercise it.

If you are not satisfied, write to us at info@emanuelenisigroup.com or by post to C/ Domingo J. Navarro, 1, planta 2.ª, oficina 5, 35002 Las Palmas de Gran Canaria (Las Palmas), España, giving your details and the reason. We will give you proof of receipt and reply as soon as possible and within 15 days at most. If we do not resolve your complaint, we will tell you in writing of a body competent to resolve it.

If you are a consumer, official complaint forms (hojas de reclamaciones) of the Government of the Canary Islands are available to you: ask us for them through either of those channels. You can also go to the consumer information offices and to the Directorate-General responsible for consumer affairs of the Government of the Canary Islands.

Consumer disputes may be resolved through arbitration before the Consumer Arbitration Board (Junta Arbitral de Consumo) if both parties agree to submit to it.

We may update these terms to reflect changes in our services or in the regulations. Each request is subject to the version published at the time it is sent; services already contracted are governed by their own agreement.

These terms are governed by Spanish law. If you are a consumer, you may go to the courts that have jurisdiction under consumer and user protection legislation, and nothing in these terms limits that right.

For any questions about these terms, write to us at info@emanuelenisigroup.com or use the contact form.